Service Level Agreements for Business Critical Solutions

In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up a reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price. In addition to cutting-edge products, we deliver  maintenance and support services covering your complete infrastructure especially for those solutions involving business critical computing products from Netapp and Fujitsu.

  • We offer support pack offerings which are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels from our reputed vendors are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.
  • Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.

Why choose Merlin for product support services?

  • When purchasing new products, we guarantee both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.
  • The Merlin approach ensures prompt, smooth installation and implementation process
  • You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.
  • Typical scenarios are as follows :-  8×5, Next Business Day Onsite  Response Time ,  8×5  4 hour Onsite Response Time,  24×7, 4 hour Onsite Response Time


Your IT System is the backbone of your business. Our CLIENTS are our PARTNERS and we endevour to keep their systems in perfect running order at all times.

You can email us on for more information about these services and solutions