Helpdesk – After Sales Support

Our SERVICE CENTER is located on the first floor of Merlin House in Mountbatten Street, Hamrun

We offer installation and repair services on all products sold through all our sales channels including our webshop.  We also offer technical support and repair services  on hardware and solutions supplied by other vendors.

Installation Services

Merlin provides a one-stop installation service that assists you to effectively install your IT systems and equipment including servers, desktop and network components – all within the agreed standards. On top of this service, we also provide you with consulting services on your IT system infrastructure, as well as technical advice on the appropriate IT architecture that will best suit your requirements and meet your defined and established IT policies.

Hardware Warranty / Maintenance

Merlin helps you minimize the impact of any hardware and software failure by providing maintenance/warranty services. We dispatch qualified engineers to manage and provide diagnosis, repair and maintenance to hardware components of your IT infrastructure under the hardware maintenance service. Third-party hardware products are also covered, where applicable.

Software Support

Merlin  Support Service provides a single point of contact in our Service Centre for you to seek technical advice and guidance on the use, documentation, and exploitation of licensed software products.

To contact a customer support representative please send an email on support@merlin.com.mt or call us on +356 21 222388

Our Service Center is open from Monday to Friday between 0800-1700 hrs.

Clients on Service Level Agreements have access to our service facilities after hours and if applicable on a 24*7*365